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RAM Guide: Table of Contents Chapter 1 - Reliability, Availability, Maintainability, and the Department of Defense 1.1 - Introduction 1-1 1.2 - RAM Defined 1-1 1.2.1 - Reliability 1-1 1.2.2 - Availability 1-1 1.2.3 - Maintainability 1-1 1.2.4 - Factors Affecting RAM 1-1 1.3 - Importance of RAM 1-2 1.3.1 - Readiness 1-2 1.3.2 - System Safety 1-2 1.3.3 - Mission Success 1-3 1.3.4 - Total Ownership Cost 1-3 1.3.5 - Logistics Footprint 1-3 1.4 - The Current RAM Problem with Military Systems 1-3 1.5 - The Steps to Achieving Satisfactory RAM 1-6 1.5.1 - Step 1: Understand and Document User Needs and Constraints 1-7 1.5.2 - Step 2: Design and Redesign for RAM 1-9 1.5.3 - Step 3: Produce Reliable and Maintainable Systems 1-14 1.5.4 - Step 4: Monitor Field Performance 1-16 1.6 - Senior Management's Role 1-17 Chapter 2 - Achieving RAM in Military Systems 2.1 - Introduction 2-1 2.2 - Step 1: Understand and Document User Needs and Constraints 2-6 2.2.1 - Mission and Goals for Step 1 2-7 2.2.2 - Organizations and People for Step 1 2-8 2.2.3 - Supporting Information for Step 1 2-8 2.2.4 - Tools and Activities for Step 1 2-9 2.2.5 - Outputs and Documentation for Step 1 2-14 2.3 - Step 2: Design and Redesign for RAM 2-14 2.3.1 - Mission and Goals for Step 2 2-15 2.3.2 - Organizations and People for Step 2 2-16 2.3.3 - Supporting Information for Step 2 2-17 2.3.4 - Tools and Activities for Step 2 2-17 2.3.5 - Outputs and Documentation for Step 2 2-22 2.4 - Step 3: Produce Reliable and Maintainable Systems 2-23 2.4.1 - Mission and Goals for Step 3 2-23 2.4.2 - Organizations and People for Step 3 2-24 2.4.3 - Supporting Information for Step 3 2-24 2.4.4 - Tools and Activities for Step 3 2-24 2.4.5 - Outputs and Documentation for Step 3 2-26 2.5 - Step 4: Monitor Field Experience 2-27 2.5.1 - Mission and Goals for Step 4 2-27 2.5.2 - Organizations and People for Step 4 2-28 2.5.3 - Supporting Information for Step 4 2-28 2.5.4 - Tools and Activities for Step 4 2-29 ii

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